| Stage |
INC Number |
Date |
Priority |
Short Description |
| Semi-Finals 2nd le |
INC01726452 |
2024-05-17 |
3 |
MEX Slate Countdown remains after cancel - Slate. Evnt is ON AIR OK |
| Round of 16 - 2nd leg |
1343518 |
2024-03-05 |
3 |
MAX Latam - UCL MEX - LG High Rebuffering & Flicker |
| Group Stage 3 |
Functionality issues in Athena |
2023-10-25 |
3 |
INC01834025 |
| Group Stage 3 |
INC01833908 |
2023-10-24 |
3 |
Brazil - QVOD Markers due to network issues |
| Group Stage 3 |
Note |
2023-10-24 |
3 |
The audio was interrupted for a few minutes during the Benfica match. There was ambient sound until resolution. Approximately 10 minutes. |
| Group Stage 2 |
INC01817222 |
2023-10-04 |
2 |
Union Berlin vs Braga & Red Bull Salzburg vs Real Sociedad blackscreen with logo |
| Group Stage 2 |
INC01817378 |
2023-10-03 |
3 |
MX - Lens vs Arsenal - Match without TNT Sports Logo |
| Group Stage 2 |
INC01817353 |
2023-10-03 |
3 |
Mexico | SLATE during live soccer games which lasted approximately 3 seconds |
| Group Stage 2 |
INC01817353 |
2023-10-03 |
3 |
Mexico | SLATE during live soccer games which lasted approximately 3 seconds |
| Group Stage 1 |
INC01808250 |
2023-09-20 |
1 |
BRAZIL - Missing Highlights for UEFA-Group Stage Matchday 1 - Day 2 |
| Group Stage 1 |
INC01808135 |
2023-09-20 |
3 |
"Arsenal vs PSV" QVOD |
| Playoffs 1 |
INC01806979 |
2023-09-19 |
1 |
Mexico - Slate on PSG vs Borussia Dortmund - Signal error from Origin |
| Group Stage 1 |
0 |
2023-09-19 |
3 |
FAILED error in Athena when trying to start the event |
| Group Stage 1 |
INC01806773 |
2023-09-19 |
3 |
Mexico - VPF Cloudfront spike in mexico during live soccer event |
| Group Stage 6 |
INC01595238 |
2022-11-02 |
3 |
HBO MAX - UCL - MX -QVOD - Wrong Chapter End at Real Madrid vs Celtic |
| Group Stage 6 |
INC01594319 |
2022-11-01 |
3 |
HBO MAX - UCL - MX -QVOD - Issue on half time of "Bayern de Munique x Inter de Milão" |
| Group Stage 4 |
INC01573264 |
2022-10-12 |
3 |
UCL HBO MAX - MX/BR Athena Event - ID 28163 (Atletico Madrid vs Brujas) Not Working Correctly |
| Group Stage 3 |
INC01566592 |
2022-10-04 |
3 |
HBO MAX - UCL - BR - "Frankfurt x Tottenham" - Start of game impacted by previous game " Olympique Marseille x Sporting" |
| Group Stage 3 |
INC01566778 |
2022-10-04 |
3 |
HBO MAX - UCL - BR - "Ajax x Napoli" - QVOD with pixelation from origin. |
| Group Stage 2 |
INC01546961 |
2022-09-14 |
1 |
HBO MAX - UCL - MX - Milan vs Dynamo Zagreb - Unable to start event in Athena |
| Group Stage 2 |
INC01547654 |
2022-09-14 |
3 |
HBO MAX | LATAM| UEFA| ( BR,) | “ Today's Live Soccer Matches” - Highlights aren't available for soccer matches shown in Brazil. |
| Playoffs 2 |
INC01527307 |
2022-08-23 |
1 |
HBO MAX - UCL - MEX - Benfica vs Dynamo Kyiv - Red Star vs M. Haifa - QVOD missing content from matches |
| Playoffs 1 |
INC01519697 |
2022-08-17 |
3 |
HBO Max | LATAM | Live Soccer | Umbrellas didn't change to "Live" in any of the places they should for BR and MX |
| Playoffs 1 |
INC01518213 |
2022-08-16 |
1 |
Issue with UCL signals (MX) |
| Playoffs 1 |
INC01518592 |
2022-08-16 |
1 |
HBO MAX - UCL Brasil - All Matches _ Playback interrupted |
| Super Cup |
INC01512894 |
2022-08-10 |
3 |
HBO MAX - UCL - Supercup - Real Madrid x Frankfurt - Transmission Delay on Roku compared to the rest of devices |
| Super Cup |
INC01512980 |
2022-08-10 |
3 |
HBOMAX | LATAM | Supercup - Real Madrid x Frankfurt| 3:10p ET - Live Football - Amazon CDN Spike - MX |